What is Physical Property?
Property is a resource of financial value and something that an organisation needs in order to do its work. Physical property includes things like buildings, furniture, transport, equipment, stationary, and cash – all things tangible and visible that are linked to a company. Physical property needs to be protected to maintain the security, profitability and […]
How Do You Respond To A Customer Complaint
According to the Financial Conduct Authority, a complaint is ‘any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service’. Part of delivering excellent customer service means using customer complaints to improve your business’ products and services. […]
What is Intellectual Property?
Property is a resource of financial value and something that an organisation needs in order to do its work. Intellectual property can set organisations apart from competitors and help maintain longevity and profitability, and this is exactly why it needs protecting just as much as the physical assets. Employees are the brainpower behind intellectual property […]
What is Copyright?
Copyright protects your work and stops others from using it without your permission. Unlike patents and trade marks, you get copyright protection automatically – there isn’t a register of copyright works in the UK and you don’t have to apply or pay a fee. You automatically get copyright protection when you create: Original literary, dramatic, […]
What is a Trade Mark?
Trade marks are the badges of origin for a company, they distinguish one trader from another. A trade mark is generally a word, phrase, symbol, design, or a combination thereof, that identifies and distinguishes the source of the goods of one party from those of others. By covering designs, words and phrases, trade marks protect […]
What is a Patent?
A patent is granted by the government to an inventor to stop others from making, using or selling the invention without their permission. When a patent is granted, the invention becomes the property of the inventor. This means it can be bought, sold, rented or hired just like any other form of property or asset. […]
What is a Non-Disclosure Agreement?
The best way to keep something confidential is not to disclose it in the first place – keeping it on a need-to-know basis between a small group of people. If you want to keep something private, you should use a non-disclosure agreement (sometimes called a confidentiality agreement). In some situations, you may have to tell […]
