What Are The Causes of Financial Misconduct?
Related Courses The aggressive sales-based culture exhibited by the financial services industry has driven numerous cases of misconduct, malpractice and fraud. This has resulted in billions of pounds in fines, which has a severe effect on consumers and the economy. Financial misconduct manifests itself in businesses in various ways, including invoice forgery, fraud and the […]
How will GDPR affect cold-calling?
The General Data Protection Regulations (GDPR) will certainly affect the conduct of cold calling, but it will not stop organisations from using cold calling to contact customers. Cold calling requires an organisation to process personal data, therefore GDPR will change the process to ensure that personal data is processed lawfully and fairly. Therefore, businesses which […]
How can my business prepare for GDPR?
There are two stages towards becoming GDPR compliant: creating a strategy which is specific to your business, and subsequently implementing your business’ pre-determined strategy in time for the implementation of the General Data Protection Regulations by 25th May 2018. Creating a strategy to prepare for GDPR: Here are 6 steps you could apply to your GDPR […]
Are GDPR fines insurable?
The General Data Protection Regulation (GDPR) can fine organisations across the EU for their lack of compliance, via the Information Commissioner’s Office (ICO). The ICO can issue administrative and regulatory fines up to €20 million or 4% of an organisation’s global turnover, whichever is highest. Therefore, there is increasing concern regarding whether these fines are […]
What are Financial Sanctions?
Financial sanctions are essentially restrictive measures imposed on financial resources and services for individuals, entities and bodies that engage in criminal activities. Financial sanctions were implemented to help achieve the UK’s foreign policy and national security objectives, including the prevention of terrorist financing. These sanctions are also designed to maintain confidence in the integrity of […]
Why is it Important to Manage Your Privacy Settings on Social Media?
Related Courses Our obsession with social media is at an all-time high. It is uncommon now to get through the day without checking one form of social media, and this is evident as the average person spends around 2 hours a day on the social platforms. How we protect ourselves on these sites can’t be […]
What is Social Media?
Social media is the term given to the collection of online communication channels focused on creating an online social space for people to use. Whether you want to get involved with online political discussions, share holiday snaps, or film yourself pranking friends, social media has something for everyone. The variety of social media platforms out […]
What is a Social Media Policy?
Organisations have social media policies in place in order to make sure their employees understand the dos and don’ts of using social media. If there is a social media policy in place, you should ensure that you’ve read it. Ever since the internet and email were introduced as business tools, policies for safe online use […]
What is Physical Property?
Property is a resource of financial value and something that an organisation needs in order to do its work. Physical property includes things like buildings, furniture, transport, equipment, stationary, and cash – all things tangible and visible that are linked to a company. Physical property needs to be protected to maintain the security, profitability and […]
How Do You Respond To A Customer Complaint
According to the Financial Conduct Authority, a complaint is ‘any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service’. Part of delivering excellent customer service means using customer complaints to improve your business’ products and services. […]
