Handling Difficult Conversations
15 minutes
Short course
All industries
This short film looks at why certain workplace conversations can be particularly challenging and sets out effective strategies for approaching them.
Description
Difficult conversations come in all shapes and sizes. It might be tackling an employee's poor performance, breaking news of redundancies or dealing with a sensitive personal issue affecting a member of staff - but whatever the issue, being able to approach tricky conversations with confidence is a crucial skill for all leaders and managers. Using a combination of original drama with insight from leading workplace mediation experts, this short course shows how to remove the fear factor from difficult conversations, employ a constructive approach and ensure you achieve the desired outcome.
Features
- Why certain conversations can make us apprehensive
- Common mistakes that we make when having difficult conversations
- The importance of good preparation and knowing the facts
- Key communication skills and why it's essential to listen
- How to find a sustainable solution and move on
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This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
