Being an Active Listener
5 minutes
Take 5
All industries
n this course, listening techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation.
Description
Being an active listener involves using techniques and skills to improve communication, productivity, and build better relationships. In this course, these techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation. You will practice these skills in a customer focussed scenario.
Features
- Techniques you will need to be an active listener