Providing Great Customer Service
20 minutes
Short course
All industries
The course explores what great customer service is and how to provide it consistently
Description
In this immersive course you will take on the role of a customer service representative that needs to improve their customer service rating. Your manager will give you advice on how to provide great customer service and the benefits of it. You will then face a scenario in which you can demonstrate that you are able to identify who is a customer, their needs and expectations. By the end of this course you will be able to recognise how to provide great customer service and communicate effectively with customers.
Features
- Identifying who is a customer
- Communicating effectively with customers
- Identifying and managing customer needs and expectations
- The importance of great customer service
- How tone and body language affect customer service levels
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This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
