Who is Your Customer?
5 minutes
Take 5
All industries
Your challenge is to help Kiera to understand her customers, and answer questions correctly.
Description
Customer service can make or break a customer's perception of a company or organisation. This relates to internal and external, direct and indirect, primary and secondary customers alike – and it is important to differentiate between those groups.
For any business or individual employee who would like to put customer needs at the heart of their service, it is important to receive training that gives them a good grounding in what this is and how they can find areas to work on.
The course focuses on Keira, an entrepreneur who has developed an app called Whey Presto, which is aimed at distributors and consumers of Whey protein products. Your challenge is to help Kiera to understand her customers, and answer questions correctly.
Features
- Identify all customers
- Differentiate between internal and external customers, direct and indirect customers
- Identify primary customers
- Understand the customer profile
- Ensure that all customers receive the best possible service
SIGN UP FOR FREE-TRIAL
This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
