banner img

The Importance of Great Customer Service

5 minutes Take 5 All industries

This course explains the benefits of providing great customer service by focusing on the five factors of customer service.

Description

The key to providing great customer service is understanding the needs and expectations of the customer and communicating effectively with them. The reputation of your organisation is in the hands of every employee when they interact with both external and internal customers. The Importance of Great Customer Service course explores the difference great customer service can make and the huge effect it has. By considering a scenario, learners see these principles in action.

Features

  • The five factors of understanding your customers and meeting their needs
  • How to demonstrate these five factors
  • What external and internal customers are
  • Why great customer service is important
  • Why communicating effectively is vital

SIGN UP FOR FREE-TRIAL

This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.

By filling in this form you will receive periodic emails with other resources and offers related to this one. We take privacy seriously, click here to read our privacy policy.

Similar Courses

The Importance of Great Customer Service

5 minutes Take 5 All industries

The Three Cs of Customer Service

5 minutes Take 5 All industries

Who is Your Customer?

5 minutes Take 5 All industries

Complaints and Compliments

15 minutes Short course All industries

Providing Great Customer Service

20 minutes Short course All industries

Reviews

Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.

Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.

Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.

Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.

Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.