The Importance of Great Customer Service
This course explains the benefits of providing great customer service by focusing on the five factors of customer service.
Description
The key to providing great customer service is understanding the needs and expectations of the customer and communicating effectively with them. The reputation of your organisation is in the hands of every employee when they interact with both external and internal customers. The Importance of Great Customer Service course explores the difference great customer service can make and the huge effect it has. By considering a scenario, learners see these principles in action.
Features
- The five factors of understanding your customers and meeting their needs
- How to demonstrate these five factors
- What external and internal customers are
- Why great customer service is important
- Why communicating effectively is vital