The Three Cs of Customer Service
5 minutes
Take 5
All industries
The Three Cs of Customer Service course explores Caring, Co-operating and Communication.
Description
Customer service can make or break a customer's perception of a company or organisation. Knowing the theory behind best practice can really help employees improve their customer service skills.
For any business or individual employee who would like to put customer needs at the heart of their service, it is important to receive training that gives them a good grounding in what this is and how they can find areas to work on.
This course explains what the three Cs of customer service are and how they help you to meet customer's needs and expectation.
By the end of this course, you will know how implementing the three Cs of customer service can help you to meet the five key drivers of customer satisfaction.
Features
- Know the key drivers of customer satisfaction
- Understand caring and its importance in customer service
- Understand co-operating and its importance in customer service
- Understand communicating and its importance in customer service
- Know how to put these values into action
SIGN UP FOR FREE-TRIAL
This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
