Complaints and Compliments
15 minutes
Short course
All industries
In this course, you will look at the complaints and compliments handling process including how to log, manage and resolve complaints and compliments.
Description
This immersive online training course covering Complaints and Compliments is designed to help organisations raise awareness of how employees can handle the process for receiving complaints and compliments.
The course particularly looks at the best practice around logging, managing and resolving complaints and compliments.
It also explains how to react and respond effectively and what the appropriate steps are for each instance and the importance of having and following a suitable policy for customer complaints and compliments.
Features
- What constitutes a complaint
- Appropriate handling of complaints
- Ensuring customers are kept informed
- Importance of keeping records of complaints
- What information to capture when logging an incident
- Appropriate time scales are for responding to a complaint
SIGN UP FOR FREE-TRIAL
This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
