Vulnerable Customers: A Short Overview (Finance)
10 minutes
Short course
Financial Services
Learn what makes people vulnerable, what the signs and characteristics of vulnerability are in specific target markets and customer bases, and how to provide an appropriate level of care to vulnerable customers.
Description
A vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to harm - particularly when a firm is not acting with appropriate levels of care. The Financial Conduct Authority expects firms to demonstrate how they are ensuring vulnerable customers are treated fairly. This includes recording and monitoring to ensure the service provided to vulnerable customers is as good as those provided to other customers.
This course teaches users what makes people vulnerable, what the signs and characteristics of vulnerability are in specific target markets and customer bases, and how to provide an appropriate level of care to vulnerable customers.
Features
- The characteristics of vulnerability and how those can manifest themselves
- The spectrum of vulnerability, and how different life events can impact on a customer's vulnerability.
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This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
