FCA Complaints Handling
15 minutes
Short course
Financial Services
This course provides everything financial service employees need to know to comply with FCA requirements.
Description
The FCA requires financial firms to follow a formal process for receiving and handling customer complaints. That means that workers must be trained in all the different steps of this process, from recognising complaints to investigating them, responding to, and recording each complaint properly. This training is designed to provide everything service employees need to know to comply with FCA requirements and, hopefully, please even the most dissatisfied customer.
Features
- What types of comments must be treated as complaints
- How to process and respond to complaints
- The importance of good complaint handling to the business
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This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
