FCA Consumer Duty: A New Standard of Customer Care
30 minutes
Full course
Financial Services
This course presents The Consumer Duty required by the Financial Conduct Authority (FCA), the UK's financial regulator.
Description
The Consumer Duty is a new set of rules developed by the Financial Conduct Authority (FCA) in order to create a higher standard of consumer protection in UK retail financial markets. It represents a significant regulatory change that will require firms to rethink their approaches to customer service, with a focus on delivering good outcomes for customers, rather than on internal processes. This course explains the FCA' s Consumer Duty and what firms must do to implement it.
Features
- Understand the FCA's expectations for customer service
- Know how to comply with the new regulatory regime
- Prepare for how work processes will change under the new regime
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This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
