Disabled Adventures in Customer Service
30 minutes
Full course
All industries
This course takes a humorous look at how to provide an inclusive service for people with disabilities.
Description
In this course, we take a wry look at customer service from the perspective of disabled customers and service users through the experiences of a group of disabled professional comedians . This course provides personal insight and guidance on welcoming disabled customers and demonstrates how a combination of confidence, common sense and communication skills is the key to providing an appropriate and inclusive service for your disabled clientele.
Features
- Why uninformed attitudes and a lack of confidence result in poor service for many disabled people
- Why it's important not to make assumptions about the physical and mental abilities of people with disabilities
- The importance of listening to disabled customers and service users and knowing the right questions to ask
- Key steps to follow to ensure you are providing an inclusive service for your disabled customers and service users
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This is a trial version of the VinciWorks course Anti-Bribery Fundamentals. This course can be fully adapted to suit your industry and location. Custom content can be easily added.
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Reviews
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
Spending time looking for parcel around the neighbourhood is a thing of the past. That’s a promise.
